Refund policy

We want you to love your watch. Here’s our straightforward policy:

Returns & Refunds

    •    Return new, unworn watches for a full refund or exchange within 15 days of delivery.

    •    Item must be in original condition with all packaging, tags, accessories, and protective stickers intact.

    •    Personalized, engraved, or customized watches are final sale (non-returnable unless defective).

    •    Sale items or limited editions may have restrictions (noted on product page).

Non-Returnable

    •    Worn, damaged, resized, or incomplete items.

    •    Items returned after 15 days of delivery.

    •    Gift cards and certain accessories.

Defects & Warranty

    •    For damaged or defective items, contact us immediately. We will cover return shipping and offer a refund, repair, or replacement.

    •    All watches include a manufacturer’s warranty (details with purchase).

Return Process

    1    Contact us at [info@mountwestwatchco.com] within 15 days with your order number for a Return Authorization Number (RA#).

    2    Package securely with all original packaging, tags, accessories, and note the RA# given to you, on the outside of package.

    3    Ship to the provided address (customer pays return shipping for "change-of-mind" return; we will provide a prepaid label for defects).

    4    Use tracked, insured shipping—we are not responsible for lost returns.

Refund Timeline

    •    We inspect returns within 5-7 business days of receipt.

    •    Approved refunds issued to original payment method within 10-14 business days.

    •    Original shipping fees non-refundable. No restocking fees.

Questions? We’re here to help. Email us at [info@mountwestwatchco.com]

Policy subject to change and complies with applicable laws.

Last updated: January 2026